Total charges incurred are billed to the client’s credit/debit card unless prior invoice arrangements have been made in advance or there is an existing corporate billing account. Western Maryland Private Sedan accepts whichever credit/debit cards are currently being accepted via the Square reader at the time of payment. By confirming a reservation for our services, you are acknowledging that you have read these terms and conditions in its entirety and agree to them, as well as agree to have your credit or debit card charged for any services outlined in the advanced reservation plus any additional changes or charges that may be incurred throughout the duration of the reservation. Cash may also be accepted subject to identity validation for security purposes. Chauffeurs do not carry change. Additional ID verification may also be necessary.
Reservation, Passenger Manifest & Itinerary
Western Maryland Private Sedan requires reservations be made no less than 48 hours in advance of the desired pick up time. At the time of reservation, if the party will be traveling long distance or over state lines, we also require a passenger manifest, which shall include each passenger's first name, last name, and age. Also due at the time of reservation will be the desired itinerary, which will allow the chauffeur to plan the travels accordingly and provide the best service possible.
Alcoholic beverages are legally allowed to be possessed and consumed inside the vehicle during transport, however the chauffeur shall not provide any alcoholic beverages neither by sale nor complimentary. If alcoholic beverages will be possessed or consumed by passengers, the chauffeur may verify the age of the passenger by a valid form of government issued photo identification.
Western Maryland Private Sedan provides a flat rate for most domestic commercial airport pickups and/or drop-offs to or from the airports listed here. The commercial airport transfer rate is based upon a pickup and/or drop-off without any associated delay or waiting time. Your chauffeur is dispatched according to your requested pick up and/or drop off time, regardless of the flight’s estimated time of arrival as provided by FAA data and/or each respective airline’s automated system. Western Maryland Private Sedan is not responsible for delays caused by the airline’s automated system or otherwise. Billing shall revert to the prevailing hourly rate in the event the client is delayed or the reserved time is exceeded. Rates and terms are based on the Oakland, MD area and may be different for other origins/destinations.
Western Maryland Private Sedan may provide point-to-point transfers for local pickups and drop offs within the immediate service area on a case by case basis as long as there are no hourly service reservations that could potentially be hindered by the request, and otherwise based on general availability. Point to point transfers must still be scheduled as far in advance as possible. Extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance and zone locations. Off hour and holiday fees may apply.
Western Maryland Private Sedan provides an hourly flat rate for all other service based on a two (2) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire reservation time. Travel time may be charged on a “pick up-to-drop off” basis in the immediate service area, or "garage-to-garage" basis outside the service area and is made a part of the respective hourly minimums. If daily rate discounts are advertised, and if reserving at the discounted daily rate, the reserved hours must be used consecutively and not cumulatively. Any "split" time hourly reservations will count as two separate reservations and will not be eligble for the daily discounted rate when combined, but may still qualify for the daily discounted rate individually if they meet the consecutive usage criteria.
Western Maryland Private Sedan understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
For airport service within the service area, we generally accept cancellations on sedan & SUV airport transfers without a charge three (3) hours or more before the scheduled pick-up or drop off time if the cancellation is the fault of the airport or airline, and evidence of such must be provided.
For all services other than airport transfers, we require no less than twenty-four (24) hours cancellation or time change notice. Exact cancellation notice will be specified in your confirmation and/or other written agreements.
Time changes made with less than the required notice above may result in additional and possibly full charges. Example: At 1:30pm a requested change in pick up time from 2:00pm to 4:00pm will result in full charge for the time from 1:30pm to 4:00pm.
Special Events & Peak Demand Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, as well as additional notice for changes and cancellations. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.
If you do not see your chauffeur, please call immediately at 304-590-0241 to avoid the full-charge “no-show” fee.
For Point-to-Point & Airport Service, a fee equal to the base fare plus wait time will be charged when the client does not show at the pre-arranged pick-up location.
For Hourly Service, a fee equal to no less than 2 hours of service will be charged when the client does not show at the pre-arranged pick-up location.
For many services, additional charges for no-shows depend on event, date, vehicle type, etc.
Again, to avoid no show charges, please call or text us at (304) 590-0241. We will immediately direct your chauffeur to you.
Generally we accept new reservations, changes and cancellations by e-mail (firstname.lastname@example.org) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after "normal" business hours and on major holidays. If your needs require attention in less than eight hours, please call 304-590-0241.
For shorter notice requests, or if you receive an "Out of Office" message in response to an email, always contact us by phone at 304-590-0241 right away for your request to be processed.
We cannot guarantee cancellations, changes or new reservations without adequate notice.
You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.
NOTE: Our main number 304-590-0241 is text-enabled. You may reach out to us by text if more convenient. Always be sure we confirm receipt of your message and update your confirmation or cancellation via email.
It is customary to pay a tip to the chauffeur for services rendered. Although our flat-rate services are advertised as "all-inclusive", this does not include chauffeur gratuity. A recommended 20% tip that is paid 100% to the chauffeur is not automatically added to your charges, unless your agreement states differently. Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service. You may increase, decrease or eliminate the tip entirely. Please let us know if you choose to pay tip in a different manner. If you are approving an additional tip being added to the bill, please confirm promptly via e-mail to email@example.com referencing your reservation number, or just give us a call to adjust billing. Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests, and that the actual amount received is always up to the client.
Western Maryland Private Sedan and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic, weather conditions and changing flight schedules are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported
Western Maryland Private Sedan cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
Western Maryland Private Sedan reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those who appear excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $250. Charges for loss of use or revenue due to actions of the client or any passenger may also apply.
Smoking & Vaping Strictly Prohibited
Smoking and vaping in all vehicles is strictly prohibited. Smoking or vaping in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking or vaping activity will also be charged to the client.
Wait Time (Airport & Point-to-Point Transfers)
Western Maryland Private Sedan offers a 30-minute grace period from the updated arrival time. Thereafter, wait time will be charged at the prevailing non-prorated hourly rate and will revert the entire trip to hourly minimum pricing.
Stops (Airport & Point-to-Point Transfers)
Unplanned or unscheduled extra stops may be charged at the prevailing hourly rate in quarter hour increments. Stops that are “out of route” are a minimum $25 added to the base rate. Multiple stops, depending on routing could result in ride reverting to an hourly charter.
Other charges may include reimbursement for client requested incidentals and amenities that are otherwise not provided as complimentary.
Unless otherwise agreed to in writing, meet & greet services are charged at the prevailing hourly rate in addition to any unexpected parking or tolls.
Holiday & Off-Hour Surcharge
(Charges vary in markets outside of service area)
A $100 surcharge added to the base fare on airport or Amtrak transfers may be charged to your bill during the hours of 10:30pm and – 5:30am. Extended flight delays may also result in additional wait time fees. A $100 holiday fee will be added to the base fare on transfers occurring on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve after 3:00pm, Christmas Day, New Year’s Eve after 4:00pm and New Year’s Day.
Premium hourly rates and minimums may also apply on these holidays and during these off-hours times, as well as during other premium events and dates
On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem may be applied in addition to lodging expense.
Rates, fees, surcharges and terms are subject to change without notice